YILMAZ, V. And ARI, E. 2017. The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model. TRANSPORTMETRICA A-TRANSPORT SCIENCE , vol.13, no.1 , 67-90.

YILMAZ, V., & ARI, E., (2017). The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model. TRANSPORTMETRICA A-TRANSPORT SCIENCE , vol.13, no.1, 67-90.

YILMAZ, VEYSEL, And ERKAN ARI. "The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model," TRANSPORTMETRICA A-TRANSPORT SCIENCE , vol.13, no.1, 67-90, 2017

YILMAZ, VEYSEL And ARI, ERKAN. "The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model." TRANSPORTMETRICA A-TRANSPORT SCIENCE , vol.13, no.1, pp.67-90, 2017

YILMAZ, V. And ARI, E. (2017) . "The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model." TRANSPORTMETRICA A-TRANSPORT SCIENCE , vol.13, no.1, pp.67-90.

@article{article, author={VEYSEL YILMAZ And author={ERKAN ARI}, title={The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model}, journal={TRANSPORTMETRICA A-TRANSPORT SCIENCE}, year=2017, pages={67-90} }