ÖZMEN, M. And Paksoy, M. 2012. A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey. 21st World Business Congress , (Helsinki, Finland), 453-455.

ÖZMEN, M., & Paksoy, M., (2012). A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey . 21st World Business Congress (pp.453-455). Helsinki, Finland

ÖZMEN, MÜJDAT, And Mahmut Paksoy. "A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey," 21st World Business Congress, Helsinki, Finland, 2012

ÖZMEN, MÜJDAT And Paksoy, Mahmut. "A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey." 21st World Business Congress , Helsinki, Finland, pp.453-455, 2012

ÖZMEN, M. And Paksoy, M. (2012) . "A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey." 21st World Business Congress , Helsinki, Finland, pp.453-455.

@conferencepaper{conferencepaper, author={MÜJDAT ÖZMEN And author={Mahmut Paksoy}, title={A Qualitative Content Analysis on Complaints of Mass Transportation Customers: A Municipality Case from Turkey}, congress name={21st World Business Congress}, city={Helsinki}, country={Finland}, year={2012}, pages={453-455} }