Patients' Perceptions of Nursing Care in a University Hospital

Öztürk H., Demirsoy N., Şaylıgil Ö., Florczak K. L.

NURSING SCIENCE QUARTERLY, cilt.33, ss.12-18, 2020 (SCI-Expanded) identifier identifier identifier

  • Yayın Türü: Makale / Editöre Mektup
  • Cilt numarası: 33
  • Basım Tarihi: 2020
  • Doi Numarası: 10.1177/0894318419881798
  • Dergi Adı: NURSING SCIENCE QUARTERLY
  • Derginin Tarandığı İndeksler: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, CINAHL, EMBASE, MEDLINE, DIALNET
  • Sayfa Sayıları: ss.12-18
  • Anahtar Kelimeler: care, nursing, quality, Turkey, NEWCASTLE SATISFACTION, QUALITY, INSTRUMENT, SURGERY, VERSION, SCALE
  • Eskişehir Osmangazi Üniversitesi Adresli: Evet

Özet

Patient satisfaction with nursing is an important indicator of the quality of the nursing services. This study used The Patient Perception of Hospital Experience With Nursing (PPHEN) scale (Dozier, Kitzman, Ingersol, Holmberg, & Schultz, 2001) to determine the nursing care perception of patients in a Turkish tertiary care hospital. The study design was descriptive comparative and used convenience sampling. In total, 566 patients volunteered to take part in the study. The patient satisfaction level with nursing was found to be below average; patient satisfaction showed no meaningful differences between genders, marital status, or the clinics where the patient was hospitalized, but significantly higher levels of satisfaction were found with higher levels of education, younger age, higher incomes, and being employed. Overall, the patients considered that nursing care needs improvement, especially in terms of the provision of information and psychosocial support.