Patients' Perceptions of Nursing Care in a University Hospital


Öztürk H., Demirsoy N., Şaylıgil Ö., Florczak K. L.

NURSING SCIENCE QUARTERLY, vol.33, pp.12-18, 2020 (SCI-Expanded) identifier identifier identifier

  • Publication Type: Article / Editorial Material
  • Volume: 33
  • Publication Date: 2020
  • Doi Number: 10.1177/0894318419881798
  • Journal Name: NURSING SCIENCE QUARTERLY
  • Journal Indexes: Science Citation Index Expanded (SCI-EXPANDED), Social Sciences Citation Index (SSCI), Scopus, Academic Search Premier, CINAHL, EMBASE, MEDLINE, DIALNET
  • Page Numbers: pp.12-18
  • Keywords: care, nursing, quality, Turkey, NEWCASTLE SATISFACTION, QUALITY, INSTRUMENT, SURGERY, VERSION, SCALE
  • Eskisehir Osmangazi University Affiliated: Yes

Abstract

Patient satisfaction with nursing is an important indicator of the quality of the nursing services. This study used The Patient Perception of Hospital Experience With Nursing (PPHEN) scale (Dozier, Kitzman, Ingersol, Holmberg, & Schultz, 2001) to determine the nursing care perception of patients in a Turkish tertiary care hospital. The study design was descriptive comparative and used convenience sampling. In total, 566 patients volunteered to take part in the study. The patient satisfaction level with nursing was found to be below average; patient satisfaction showed no meaningful differences between genders, marital status, or the clinics where the patient was hospitalized, but significantly higher levels of satisfaction were found with higher levels of education, younger age, higher incomes, and being employed. Overall, the patients considered that nursing care needs improvement, especially in terms of the provision of information and psychosocial support.