Advanced technology in modern SMEs: the intelligent HRM perspective


International Journal of Human Resources Development and Management, vol.23, no.2, pp.127-138, 2023 (Scopus) identifier

  • Publication Type: Article / Article
  • Volume: 23 Issue: 2
  • Publication Date: 2023
  • Doi Number: 10.1504/ijhrdm.2023.131635
  • Journal Name: International Journal of Human Resources Development and Management
  • Journal Indexes: Scopus, ABI/INFORM, Aerospace Database, Business Source Elite, Business Source Premier, Communication Abstracts, INSPEC, Metadex, Civil Engineering Abstracts
  • Page Numbers: pp.127-138
  • Keywords: AI-powered computer systems, artificial intelligence, cognitive computing, HRISs, HRM process, human resource information systems, human resources, i-HRM, ICT, information and communications technology, intelligent human resource management, small or medium-sized enterprises, SMEs
  • Eskisehir Osmangazi University Affiliated: Yes


SMEs play a major role in the local and global markets and are one of the critical catalysts for a strong global economy. However, due to their limited capacities compared to larger firms, SMEs confront many problems when entering and competing in the local and global markets. Some of these problems that distract SMEs from the competitive markets revolve around human resources and digitalisation. Many SMEs lack strong HRM patterns and the effective use of ICT, specifically for their management processes workwise. Therefore, this paper concentrates on the issue of digitalisation in the HRM process in SMEs. The paper initially describes the technological dimension of HRM and focuses on AI-powered computer systems, which are one of the latest technological advances in the field. Then, it specifically seeks to discuss the adoption of these systems and identify their potential in conducting HRM-related activities in SMEs.