Impact of quality management practices on change readiness due to new quality implementations


ULUSKAN M. , McCreery J. K. , Rothenberg L.

INTERNATIONAL JOURNAL OF LEAN SIX SIGMA, vol.9, no.3, pp.351-373, 2018 (Journal Indexed in SSCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 9 Issue: 3
  • Publication Date: 2018
  • Doi Number: 10.1108/ijlss-05-2017-0049
  • Title of Journal : INTERNATIONAL JOURNAL OF LEAN SIX SIGMA
  • Page Numbers: pp.351-373

Abstract

Purpose Implementing new quality initiatives in organizations is challenging, as it requires managers and employees to adjust to new processes, methodologies and even mindsets. The purpose of this study is to investigate the relationship between quality management (QM) practices and readiness for change due to implementing new quality initiatives such as lean, six sigma and to determine which dimensions of QM are more important to change efficacy and change commitment.