The perspective of traditional restaurateurs on smart applications

KONAK S., ÇİÇEK D.

CURRENT ISSUES IN TOURISM, 2025 (SSCI) identifier identifier

  • Publication Type: Article / Article
  • Publication Date: 2025
  • Doi Number: 10.1080/13683500.2025.2528985
  • Journal Name: CURRENT ISSUES IN TOURISM
  • Journal Indexes: Social Sciences Citation Index (SSCI), Scopus, ABI/INFORM, Aquatic Science & Fisheries Abstracts (ASFA), CAB Abstracts, Geobase, Hospitality & Tourism Complete, Hospitality & Tourism Index, PAIS International, Veterinary Science Database
  • Eskisehir Osmangazi University Affiliated: Yes

Abstract

This study aims to determine the perspective of traditional restaurateurs on smart restaurant applications and to obtain their opinions on these applications' potential to create a change in employment. The exploratory method, one of the qualitative research methods, was used in this study. The present study employs interviews conducted with administrators of first-class restaurants and gastronomy facilities, which have the Tourism Management Certificate and operate in T & uuml;rkiye. We analysed the data collected during the interviews by using the descriptive and thematic content analysis methods. We also examined the results regarding the perspective on smart restaurant applications under five different themes by using the Technology Acceptance Model. The findings achieved in this study revealed that the participants have positive perceptions towards smart restaurant applications, but it also emphasises the importance of human labour rather than technological tools in areas where customer interaction is high and the participants do not intend to use in service area.