Distance Education at Universities during the Novel Coronavirus Pandemic: An Analysis of Undergraduate Students' Perceptions

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KARADAĞ E., Yucel C.

YUKSEKOGRETIM DERGISI, vol.10, no.2, pp.181-192, 2020 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 10 Issue: 2
  • Publication Date: 2020
  • Doi Number: 10.2399/yod.20.730688
  • Journal Indexes: Emerging Sources Citation Index (ESCI), TR DİZİN (ULAKBİM)
  • Page Numbers: pp.181-192
  • Eskisehir Osmangazi University Affiliated: Yes


The novel Coronavirus infection (Covid-19) reported by China in December 2019 turned into a pandemic in a few weeks, which affects the whole world. All the countries had to act fast in many areas, education being one of the first and most important. With a prompt decision, Turkish universities started delivering spring term courses through distance education as of 16 March 2020. This study examined the satisfaction levels of undergraduate students regarding the distance education practices during the Covid-19 pandemic. The aim of the study was to identify the problems encountered during this period and to raise awareness about the future of distance education. The survey design was employed in the study, and it was carried out on 17,939 students studying at 163 universities (111 public & 52 foundation) through e-mail sampling. The data were gathered using the 'Distance Education Satisfaction Scale' (DESS), which was developed specifically for this study. The DESS is a five-point Liken type scale with 22 items. The DESS has 5 sub-scales: (i) Satisfaction with the Council of Higher Education, (ii) Satisfaction with the University and Faculty Management, (iii) Satisfaction with the Digital Content/Instructional Materials, (iv) Satisfaction with the Synchronous/Live Lessons/Video Supported Lessons, and (v) Satisfaction with the Technical Infrastructure. The data gathered in the study was analyzed using descriptive analysis, t-test, and ANOVA. The results revealed that the mean scores of the factors indicating student satisfaction ranged from 3.73 to 2.63. The dimension students are most satisfied with is the 'Satisfaction with the Higher Education Council'; and the two dimensions students are the least satisfied with are the 'Satisfaction with the University and Faculty Management' and 'Satisfaction with the Digital Content/Instructional Materials'.