Akademik Veri Yönetim Sistemi
ESKISEHIR OSMANGAZI UNIVERSITESI IIBF DERGISI-ESKISEHIR OSMANGAZI UNIVERSITY JOURNAL OF ECONOMICS AND ADMINISTRATIVE SCIENCES, cilt.10, sa.2, ss.245-267, 2015 (ESCI)
The concept of burnout syndrome was used in USA in the seventies to Express the occupational depression of the officials who work in client service for the first time. Burnout syndrome is one of the important factor that has direct effect on the productivity of an establishment. A productive establishment means physically and mentally active minds so when the workforce feel themselves psychologically, socially, or physically good success comes easily. Bank officials -as other workers in other sectors - can have problems, desperations, difficulties in every area of their lives. One of the factor that effects accomplishment of bank officials is their burnout (exhaustion) level which includes emotional exhaustion, depersonalization, personal accomplishment feeling, personal exhaustion, work exhaustion, client exhaustion. Burnout syndrome is also named as occupational intimidation. In this study, bank employees burnout were compared with respect to Maslach and Copenhagen Burnout Inventories (MBI and CB) I. As a result of the comparison, there were statistical differences were found in the gender and banks for CBI, operating limits, number of employees and banks for MBI.