Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust

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Yılmaz V., Sürmelioğlu Y.

TQM JOURNAL, vol.37, no.4, pp.1176-1200, 2025 (ESCI, Scopus)

  • Publication Type: Article / Article
  • Volume: 37 Issue: 4
  • Publication Date: 2025
  • Doi Number: 10.1108/tqm-10-2023-0315
  • Journal Name: TQM JOURNAL
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, Business Source Elite, Business Source Premier, Compendex, EBSCO Education Source, Educational research abstracts (ERA), Food Science & Technology Abstracts, INSPEC
  • Page Numbers: pp.1176-1200
  • Keywords: Automotive sector, Customer satisfaction, Customer satisfaction index, ECSI, PLS-SEM, Service quality
  • Open Archive Collection: AVESIS Open Access Collection
  • Eskisehir Osmangazi University Affiliated: Yes