Measuring automobile service quality with the European customer satisfaction index model (ECSI): the moderating effect of trust


YILMAZ V., SÜRMELİOĞLU Y.

TQM JOURNAL, ss.1754-2731, 2024 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Basım Tarihi: 2024
  • Doi Numarası: 10.1108/tqm-10-2023-0315
  • Dergi Adı: TQM JOURNAL
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus, ABI/INFORM, Business Source Elite, Business Source Premier, Compendex, EBSCO Education Source, Educational research abstracts (ERA), Food Science & Technology Abstracts, INSPEC
  • Sayfa Sayıları: ss.1754-2731
  • Eskişehir Osmangazi Üniversitesi Adresli: Evet