Dimensions of service quality in grocery retailing: a case from Turkey
MANAGEMENT RESEARCH REVIEW, cilt.33, sa.5, ss.413-422, 2010 (ESCI, Scopus)
- Yayın Türü: Makale / Tam Makale
- Cilt numarası: 33 Sayı: 5
- Basım Tarihi: 2010
- Doi Numarası: 10.1108/01409171011041866
- Dergi Adı: MANAGEMENT RESEARCH REVIEW
- Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
- Sayfa Sayıları: ss.413-422
- Eskişehir Osmangazi Üniversitesi Adresli: Evet
Özet
Purpose - The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores.