Dimensions of service quality in grocery retailing: a case from Turkey

Torlak O., Uzkurt C., ÖZMEN M.

MANAGEMENT RESEARCH REVIEW, vol.33, no.5, pp.413-422, 2010 (ESCI) identifier identifier

  • Publication Type: Article / Article
  • Volume: 33 Issue: 5
  • Publication Date: 2010
  • Doi Number: 10.1108/01409171011041866
  • Journal Name: MANAGEMENT RESEARCH REVIEW
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Scopus
  • Page Numbers: pp.413-422
  • Eskisehir Osmangazi University Affiliated: Yes

Abstract

Purpose - The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores.