Dimensions of service quality in grocery retailing: a case from Turkey

Torlak O., Uzkurt C., ÖZMEN M.

MANAGEMENT RESEARCH REVIEW, cilt.33, sa.5, ss.413-422, 2010 (ESCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 33 Sayı: 5
  • Basım Tarihi: 2010
  • Doi Numarası: 10.1108/01409171011041866
  • Dergi Adı: MANAGEMENT RESEARCH REVIEW
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Scopus
  • Sayfa Sayıları: ss.413-422
  • Eskişehir Osmangazi Üniversitesi Adresli: Evet

Özet

Purpose - The purpose of this paper is to determine the difference between service quality dimensions of supermarkets and discount stores.