HEALTHCARE SERVICE QUALITY - CUSTOMER SATISFACTION: PLS PATH MODEL


Yilmaz S. B., Celik H. E., YILMAZ V.

ADVANCES AND APPLICATIONS IN STATISTICS, vol.54, no.2, pp.289-300, 2019 (ESCI) identifier

  • Publication Type: Article / Article
  • Volume: 54 Issue: 2
  • Publication Date: 2019
  • Doi Number: 10.17654/as054020289
  • Journal Name: ADVANCES AND APPLICATIONS IN STATISTICS
  • Journal Indexes: Emerging Sources Citation Index (ESCI), Aerospace Database, zbMATH
  • Page Numbers: pp.289-300
  • Keywords: SERVQUAL, PLS path modelling, satisfaction, structural equation modelling, PATIENT SATISFACTION
  • Eskisehir Osmangazi University Affiliated: Yes

Abstract

Objectives: Healthcare services are one of the most important service branches because of their interest is human health. In this study, the quality of the healthcare services provided in the polyclinics of hospitals in Van is assessed, and the relationship between the types of hospitals and patient satisfaction is analysed.