HEALTHCARE SERVICE QUALITY - CUSTOMER SATISFACTION: PLS PATH MODEL

Yilmaz S. B., Celik H. E., YILMAZ V.

ADVANCES AND APPLICATIONS IN STATISTICS, cilt.54, sa.2, ss.289-300, 2019 (ESCI) identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 54 Sayı: 2
  • Basım Tarihi: 2019
  • Doi Numarası: 10.17654/as054020289
  • Dergi Adı: ADVANCES AND APPLICATIONS IN STATISTICS
  • Derginin Tarandığı İndeksler: Emerging Sources Citation Index (ESCI), Aerospace Database, zbMATH
  • Sayfa Sayıları: ss.289-300
  • Anahtar Kelimeler: SERVQUAL, PLS path modelling, satisfaction, structural equation modelling, PATIENT SATISFACTION
  • Eskişehir Osmangazi Üniversitesi Adresli: Evet

Özet

Objectives: Healthcare services are one of the most important service branches because of their interest is human health. In this study, the quality of the healthcare services provided in the polyclinics of hospitals in Van is assessed, and the relationship between the types of hospitals and patient satisfaction is analysed.