Qualitative job insecurity, emotional exhaustion and their effects on hotel employees’ job embeddedness: The moderating role of perceived organizational support

DOĞANTEKİN A., SEÇİLMİŞ C., Karatepe O. M.

International Journal of Hospitality Management, cilt.105, 2022 (SSCI) identifier identifier

  • Yayın Türü: Makale / Tam Makale
  • Cilt numarası: 105
  • Basım Tarihi: 2022
  • Doi Numarası: 10.1016/j.ijhm.2022.103270
  • Dergi Adı: International Journal of Hospitality Management
  • Derginin Tarandığı İndeksler: Social Sciences Citation Index (SSCI), Scopus, CAB Abstracts, Hospitality & Tourism Complete, Hospitality & Tourism Index, Psycinfo, Veterinary Science Database
  • Anahtar Kelimeler: Emotional exhaustion, Hospitality industry, Job embeddedness, Organizational support, Qualitative job insecurity, WORK-FAMILY CONFLICT, MEDIATING ROLE, TURNOVER INTENTION, RESOURCES, CONSERVATION, PERFORMANCE, OUTCOMES, STRESS, CITIZENSHIP, ANTECEDENTS
  • Eskişehir Osmangazi Üniversitesi Adresli: Evet

Özet

© 2022 Elsevier LtdRooted in conservation of resources and job embeddedness theories as well as affective force approach and stress-strain-outcome model, our paper examines emotional exhaustion as a mediator between qualitative job insecurity and job embeddedness and perceived organizational support as a buffer against the effect of qualitative job insecurity on emotional exhaustion and job embeddedness. This study was undertaken in a sample of employees in the 4- and 5-star hotels in Turkey. The findings from structural equation modeling indicate that qualitative job insecurity aggravates emotional exhaustion, while it erodes job embeddedness. Emotional exhaustion is a mediator between qualitative job insecurity and job embeddedness. The findings based on moderated regression analysis demonstrate that the positive impact of qualitative job insecurity on emotional exhaustion is stronger among employees with low perceived organizational support. In view of these findings, our paper delineates implications for theory and practice and offers directions for future research.